KSAO or Knowledge, Abilities, Skills, and Other Characteristics Essay

What does KSAO stand for with respect to training? Give one example for each letter in your explanation for the job of Professor of Human Resource Management. (Points : 35) KSAO or Knowledge, Abilities, Skills, and Other Characteristics (KSAO) tests are metrics used either during training or hiring processes to evaluate applicants and trainees. The KSAO will typically measure several areas of competency and will use a weighted metric for analysis. The following examples are what one might see in the explanation of the job of Professor of Human Resource Management. Knowledge- A degree of a PhD or higher in Human Resource Management would be a requirement in this area. Knowledge in a KSAO is typically measured in degrees of higher education and experience in the field in question. Skills- Typically, skills are measured by performance of competency tests. For instance, a Professor would need leadership skills and test could be devised that would test the leadership of the candidate. There are a variety of skills that may need to be tested for this position and each type of training would need to be customized for the competency in question, e.g., leadership, organization, management, etc†¦ Abilities- This area of the KSAO is typically measured by performance and the measure of one’s ability. The measure of competency will be based on answers derived from a position analysis questionnaire and or a management position description questionnaire (MPDQ). The position analysis questionnaire (PAQ) is organized into six areas of competency based on the job analysis formula for management positions in human resources: (1) information input (2) mental processes (3) work output (physical activities and tools) (4) relationships with others (5) job context (the physical and social environment) (6) other job characteristics (such as pace and structure) (PAQ, 2013) Using these metrics provide a clear view of the person’s abilities as required by the field of Professor of Human Resource Management. The concern with using KSAO in this manner is that competency modeling must be focused on the means of accomplishing tasks and duties rather than on what is accomplished or specific ways in which tasks or duties are accomplished  (Bernardin, 2007). For this reason there must be a high level of consensus concerning the definition of competencies for the Professor of Human Resource Management. This can be a problematic area for measuring competencies because there is a great deal of crossover between the competencies necessary to perform a job and the particular traits or characteristics of the applicant (Bernardin, 2007). For this reason, KSAO must remain focused on the occupation. References Bernardin, H.J. Human Resource Management, Fourth Edition, McGraw Hill, 2007 PAQ. (2013). job analysis questionnaire. Retrieved from http://www.paq.com/index.cfm?FuseAction=Bulletins.Job-Analysis-Questionnaire 2. (TCOs 2, 8). Explain the basic steps to conducting a person analysis and how a person analysis is used in a needs assessment. Do a very basic person analysis on either yourself or on your professor, based on the job you or he or she is currently employed in (and your common knowledge). (Points : 40) The process for a person analysis involves examining the factors that influence performance and learning. These factors are inclusive of the person’s characteristics: knowledge, skill, ability, and attitudes. These characteristics are typically measured through KSAO or Knowledge, Abilities, Skills, and Other Characteristics tests. These tests measure the basic skills that a person needs to perform their occupation. The KSAO works cohesively with the needs assessment. The basic steps involved in a person analysis include Input- the information or instructions that relate what employees need to know in order to perform their jobs. This area also includes the resources available to employees that help them perform their jobs. For example, my job with the government requires that I understand customer service policies which are outlined clearly in my service handbook. However, I often lack the ability to answer enough customer service questions due to the lack of information provided for answering certain questions. Output- this area refers to the job’s performance standards. At my job, we are expected to answer questions for customers and not to place them on hold for extended periods of time. All calls are measured by the standard of hold times which is expected to be less than 45 seconds. However, this metric is often failed by employees due to lack of information provided to service operators. Consequences- This area refers to the types  of incentives that employees receive for performing well and also what they will not receive. For instance, at my job when callers are placed on hold for longer than 45 seconds, this action diminishes the ability of workers to receive bonuses at the end of the year. Feedback- This area refers to the ongoing information that employees receive in the performance of their jobs. At my job, we receive feed back, letting us know that we exceeded the standards for call wait times or if we have not met this standard. Feedback also goes back to the management in that they become aware of the situations. Through the steps in this analysis a need assessment can be constructed. In my situation, since I am not lacking in specific skills tested in the KSAO then I am in need of other tools to perform my job more efficiently. In this instance, there is a need for a greater access to information in order to meet the standards of the job. 3. (TCOs 3, 8). First, provide the meaning of the acronym SMART with respect to training goals. Then, consider these four training objectives. Rewrite them as two SMART training goals. a) The use of the software and documentation for better management tools to utilize with the system. b) The trainee will be able to explain the flow of data to other systems and begin to understand the administrative time spent on corrections. c) A better understanding by the trainees of the deadlines and the expectations involved in those deadlines. d) The trainee will learn some effective time management shortcuts and will understand the guidelines in using those shortcuts. (Points : 40) Using SMART (Specific, Measurable, Agreed to, Realistic an d Time phased) as the basis for training goals, a training program is designed to create training outcomes in which the goals are specific or focused (not too broad), measurable (comparable with standards set), agreed to (all members of the organization including the trainee recognize the importance of the training), realistic (the standards for measuring training are achievable), and time phased (training has a beginning and end which provides that the trainee has accomplished the training.) The SMART method can be seen in the following examples: A) The use of the software and documentation for better management tools to utilize with the system. SMART (specific): Trainees need to learn to use the computer software in order to provide more accurate information for decision making. SMART (time phased) The training for this computer learning will begin in April and end in June.  b) The trainee will be able to explain the flow of data to other systems and begin to understand the administrative time spent on corrections. SMART (Measurable) trainees will complete a skills assessment at the end of the training which will reflect their ability to explain the flow of data to other systems. SMART (Realistic) The process of implementation will be ongoing even after training is completed this will help develop the understanding of the administrative time spent on corrections c) A better understanding by the trainees of the deadlines and the expectations involved in those deadlines . SMART (Measurable) Trainees will need to take an assessment that shows they have developed and understanding of the deadline process. (Agreed to) This test will also measure the trainees understanding of the importance of meeting deadlines through this process. d) The trainee will learn some effective time management shortcuts and will understand the guidelines in using those shortcuts. SMART (Specific) Trainees will need to learn effective time management skills and the 12 shortcuts and guidelines for using those shortcuts. SMART (Measurable) Each trainee will be tested at the end of their training and will need to show that they can utilize these shortcuts within the guidelines stated. 4. (TCO 4, 5, 6) You are a training manager for a midsized corporation. You are working on a training proposal for your HR director when you get a call from the manager of the accounting department. He states that he needs training done for his team, which will assist it in learning the newest version of the Peachtree accounting software. He mentions that his boss, the CFO, told him to put together a proposal for training that incl uded a way to measure transfer of training. He is panicked and says, â€Å"First of all, I don’t know what transfer of training is, and second, how can I measure it?† What will you tell him? (Points : 40) I would explain to the manager that Transfer of training is a concept which is defined as the use of knowledge or abilities that were acquired in one area being useful in other areas of problem solving or occupation. For instance, trainees who are learning the new software from Peachtree will also be able to learn other aspects of accounting during this process. These skills are directly transferrable to other occupations within the accounting department. In order to measure transfer of training, job descriptions will need to be assessed for overlaps in skills and knowledge requirements. For instance, some working in payroll will undoubtedly need to  understand tax requirements which are transferrable to jobs working in tax areas. Once the overlaps are found training can be assessed to see how much knowledge is transferrable between jobs. This information can be used to strategically design training programs that maximize time and cost. 5. (TCO 7) Explain one similarity and one difference between training and performance management and between training and succession planning. Does training have a part of either performance management or succession planning? If so, give one example each. If not, explain why not. (Points : 40) Succession planning, performance management, and training are all similarly related in that they are proactive in their efforts to create a pool of highly qualified and talented personnel. Training attempts to increase the ability of personnel while performance management governs what is needed from training in order to bolster the ability of personnel to perform their jobs, e.g., compensation, knowledge, resources, etc†¦ Succession planning uses performance management and training assessments in order to determine which employees will be the best fit for taking over management positions. However, there is a difference between these management systems in that they are focused on accomplishing independent goals. Training seeks to make employees better at their jobs while performance management measures their ability to assess where changes might be needed. Succession planning is goal oriented in finding the best candidates for future positions but not in the process of training or measuring them in their current positions. For example: training a customer service representative is focused on making the representative the best that he or she can be in that position. The performance of the customer service representative is measure through metrics to determine if the individual is performing adequately and if not what areas are deficient. This metric can be used to make a needs assessment and determine what the person needs to perform better, i.e., more training. The succession planning will use data from training metrics and from performance management in order to determine if the person is the right candidate for a customer supervisor position.

The Widow and the Parrot

The Widow and the Parrot Virginia Woolf Author’s Background (1882-1941) British writer. Virginia Woolf became one of the most prominent literary figures of the early 20th century, with novels like Mrs. Dalloway (1925), Jacob's Room (1922), To the Lighthouse (1927), and The Waves (1931). Woolf learned early on that it was her fate to be â€Å"the daughter of educated men. † In a journal entry shortly after her father's death in 1904, she wrote: â€Å"His life would have ended mine†¦ No writing, no books: â€Å"inconceivable. Luckily, for the literary world, Woolf's conviction would be overcome by her itch to write. Virginia Woolf was born Adeline Virginia Stephen on January 25, 1882, in London. Woolf was educated at home by her father, Sir Leslie Stephen, the author of the Dictionary of English Biography, and she read extensively. Her mother, Julia Duckworth Stephen, was a nurse, who published a book on nursing. Her mother died in 1895, which was the catalyst for Virginia's first mental breakdown. Virginia's sister, Stella, died in 1897; and her father dies in 1904.Virginia Woolf died on March 28, 1941 near Rodmell, Sussex, England. She left a note for her husband, Leonard, and for her sister, Vanessa. Then, Virginia walked to the River Ouse, put a large stone in her pocket, and drowned herself. Children found her body 18 days later. Virginia married Leonard Wolf in 1912. Leonard was a journalist. In 1917 the she and her husband founded Hogarth Press, which became a successful publishing house, printing the early works of authors such as Forster, Katherine Mansfield, and T.S. Eliot, and introducing the works of Sigmund Freud. Except for the first printing of Woolf's first novel, The Voyage Out (1915), Hogarth Press also published all of her works. Virginia Woolf's works are often closely linked to the development of feminist criticism, but she was also an important writer in the modernist movement. She revolutionized the novel with stream of consciousness, which allowed her to depict the inner lives of her characters in all too intimate detail.In A Room of One's Own Woolf writes, â€Å"we think back through our mothers if we are women. It is useless to go to the great men writers for help, however much one may go to them for pleasure. † Character Web James the Parrot James the Parrot Mrs. Gages Mrs. Gages Joseph Brand Joseph Brand Shag the Dog Shag the Dog Mr. Stacey Mr. Stacey Mrs. Ford Mrs. Ford Rev. Samuel Tattbogs Rev. Samuel Tattbogs Messrs. Stagg and Beetle Messrs. Stagg and Beetle Plot Conflict Author’s Style Symbol Used Theme Moral Implication

Scientific Inventions

ASSEMBLY LINE: Primitive assembly line production was first used in 1901 by Ran some Eli Olds (1864-1950), an early car-maker (he manufactured the Oldsmobile, the first commercially successful American car). Henry Ford (1863-1947) used the first conveyor belt-based assembly-line in his car factory in 1913-14 in Ford's Highland Park, Michigan plant. This type of production greatly reduced the amount of time taken to put each car together (93 minutes for a Model T) from its parts, reducing production costs. Assembly lines are now used in most manufacturing processes. BAEKELAND, L. H. : Leo Hendrik Baekeland (November 14, 1863 – February 23, 1944) was a Belgian-born American chemist who invented Velox photographic paper (1893) and Bakelite (1907), an inexpensive, nonflammable, versatile, and very popular plastic. BAKELITE: Bakelite (also called catalin) is a plastic, a dense synthetic polymer (a phenolic resin) that was used to make jewelry, game pieces, engine parts, radio boxes, switches, and many, many other objects. Bakelite was the first industrial thermoset plastic (a material that does not change its shape after being mixed and heated). Bakelite plastic is made from carbolic acid (phenol) and formaldehyde, which are mixed, heated, and then either molded or extruded into the desired shape. Bakelite was patented in 1907 by the Belgian-born American chemist Leo Hendrik Baekeland (November 14, 1863 – February 23, 1944). The Nobel Prize winning German chemist Adolf von Baeyer had experimented with this material in 1872, but did not complete its development or see its potential. Baekeland operated the General Bakelite Company from 1911 to 1939 (in Perth Amboy, N. J. , USA), and produced up to about 200,000 tons of Bakelite annually. Bakelite replaced the very flammable celluloid plastic that had been so popular. The bracelet above is made of â€Å"butterscotch† Bakelite. BAROMETER: A barometer is a device that measures air (barometric) pressure. It measures the weight of the column of air that extends from the instrument to the top of the atmosphere. There are two types of barometers commonly used today, mercury and aneroid (meaning â€Å"fluid less†). Earlier water barometers (also known as â€Å"storm glasses†) date from the 17th century. The mercury barometer was invented by the Italian physicist Evangelista Torricelli (1608 – 1647), a pupil of Galileo, in 1643. Torricelli inverted a glass tube filled with mercury into another container of mercury; the mercury in the tube â€Å"weighs† the air in the atmosphere above the tube. The aneroid barometer (using a spring balance instead of a liquid) was invented by the French scientist Lucien Vidie in 1843. BATTERY: A battery is a device that converts chemical energy into electrical energy. Each battery has two electrodes, an anode (the positive end) and a cathode (the negative end). An electrical circuit runs between these two electrodes, going through a chemical called an electrolyte (which can be either liquid or solid). This unit consisting of two electrodes is called a cell (often called a voltaic cell or pile). Batteries are used to power many devices and make the spark that starts a gasoline engine. Alessandro Volta was an Italian physicist invented the first chemical battery in 1800. Storage batteries : are lead-based batteries that can be recharged. In 1859, the French physicist Gaston Plante (1834-1889) invented a battery made from two lead plates joined by a wire and immersed in a sulfuric acid electrolyte; this was the first storage battery. BUNSEN BURNER: The laboratory Bunsen burner was invented by Robert Wilhelm Bunsen in 1855. Bunsen (1811-1899) was a German chemist and teacher. He invented the Bunsen burner for his research in isolating chemical substances – it has a high-intensity, non-luminous flame that does not interfere with the colored flame emitted by chemicals being tested. CASSEGRAIN TELESCOPE: A Cassegrain telescope is a wide-angle reflecting telescope with a concave mirror that receives light and focuses an image. A second mirror reflects the light through a gap in the primary mirror, allowing the eyepiece or camera to be mounted at the back end of the tube. The Cassegrain reflecting telescope was developed in 1672 by the French sculptor Sieur Guillaume Cassegrain. A correcting plate (a lens) was added in 1930 by the Estonian astronomer and lens-maker Bernard Schmidt (1879-1935), creating the Schmidt-Cassegrain telescope which minimized the spherical aberration of the Cassegrain telescope. CELLOPHANE: Cellophane is a thin, transparent, waterproof, protective film that is used in many types of packaging. It was invented in 1908 by Jacques Edwin Brandenberger, a Swiss chemist. He had originally intended cellophane to be bonded onto fabric to make a waterproof textile, but the new cloth was brittle and not useful. Cellophane proved very useful all alone as a packaging material. Chemists at the Dupont Company (who later bought the rights to cellophane) made cellophane waterproof in 1927. CELSIUS, ANDERS: Anders Celsius (1701-1744) was a Swedish professor of astronomy who devised the Celsius thermometer. He also ventured to the far north of Sweden with an expedition in order to measure the length of a degree along a meridian, close to the pole, later comparing it with similar measurements made in the Southern Hemisphere. This confirmed that that the shape of the earth is an ellipsoid which is flattened at the poles. He also cataloged 300 stars. With his assistant Olof Hiorter, Celsius discovered the magnetic basis for auroras. COMPOUND MICROSCOPE: Zacharias Janssen was a Dutch lens-maker who invented the first compound microscope in 1595 (a compound microscope is one which has more than one lens). His microscope consisted of two tudes that slid within one another, and had a lens at each end. The microscope was focused by sliding the tubes. The lens in the eyepiece was bi-convex (bulging outwards on both sides), and the lens of the far end (the objective lens) was Plano-convex (flat on one side and bulging outwards on the other side). This advanced microscope had a 3 to 9 times power of magnification. Zacharias Janssen's father Hans may have helped him build the microscope. DA VINCI, LEONARDO: Leonardo da Vinci (1452-1519) was an Italian inventor, artist, architect, and scientist. Da Vinci had an interest in engineering and made detailed sketches of the airplane, the helicopter (and other flying machines), the parachute, the submarine, the armored car, the ballista (a giant crossbow), rapid-fire guns, the centrifugal pump (designed to drain wet areas, like marshes), ball bearings, the worm gear (a set of gears in which many teeth make contact at once, reducing the strain on the teeth, allowing more pressure to be put on the mechanism), and many other incredible ideas that were centuries ahead of da Vinci's time. DAVY, HUMPHRY: Sir Humphry Davy (1778-1829) was an English scientist who invented the first electric light in 1800. He experimented with electricity and invented an electric battery. When he connected wires from his battery to two pieces of carbon, electricity arced between the carbon pieces, producing an intense, hot, and short-lived light. This is called an electric arc. Davy also invented a miner's safety helmet and a process to desalinate sea water. Davy discovered the elements boron, sodium, aluminum (whose name he later changed to aluminum), and potassium. EDISON, THOMAS ALVA: Thomas Alva Edison (1847-1931) was an American inventor (also known as the Wizard of Menlo Park) whose many inventions revolutionized the world. His work includes improving the incandescent electric light bulb and inventing the phonograph, the phonograph record, the carbon telephone transmitter, and the motion-picture projector. Edison’s first job was as a telegraph operator, and in the course of his duties, he redesigned the stock-ticker machine. The Edison Universal Stock Printer gave him the capital ($40,000) to set up a laboratory in Menlo Park, New Jersey, to invent full-time (with many employees). Edison experimented with thousands of different light bulb filaments to find just the right materials to glow well, be long-lasting, and be inexpensive. In 1879, Edison discovered that a carbon filament in an oxygen-free bulb glowed but did not burn up for quite a while. This incandescent bulb revolutionized the world. ELION, GERTRUDE: Gertrude Belle Elion (January 23, 1918 – February 21, 1999) was a Nobel Prize winning biochemist who invented many life-saving drugs, including 6-mercaptopurine (Purinethol) and 6-thioguanine (which fight leukemia), Imuran, Zovirax, and many others. Elion worked at Burroughs- Glaxo Wellcome for decades (beginning in 1944) with George Hitchings and Sir James Black, with whom she shared the Nobel Prize. She is named on 45 patents for drugs and her work has saved the lives of thousands of people. ENIAC: ENIAC stands for â€Å"Electronic Numerical Integrator and Computer. † It was one of the first all-purpose, all-electronic digital computers. This room-sized computer was built by the physicist John William Mauchly (Aug. 30, 1907 – Jan. 8, 1980) and the electrical engineer John Presper Eckert, Jr. (April 9, 1919 – June 3, 1995) at the University of Pennsylvania. They completed the machine in November, 1945. FARNSWORTH, PHILO T. : Philo Taylor Farnsworth (1906-1971) was an American inventor. Farnsworth invented many major major components of the television, including power, focusing systems, synchronizing the signal, contrast, controls, and scanning. He also invented the radar systems, cold cathode ray tube, the first baby incubator and the first electronic microscope. Farnsworth held over 300 patents. FOUCAULT, JEAN: Jean Bernard Leon Foucault (1819-1868) was a French physicist who invented the gyroscope (1852) and the Foucault pendulum (1851). A gyroscope is essentially a spinning wheel set in a movable frame. When the wheel spins, it retains its spatial orientation, and it resists external forces applied to it. Gyroscopes are used in navigation instruments (for ships, planes, and rockets). Foucault was the first person to demonstrate how a pendulum could track the rotation of the Earth (the Foucault pendulum) in 1851. He also showed that light travels more slowly in water than in air (1850) and improved the mirrors of reflecting telescopes (1858). FRANKLIN, BENJAMIN: Benjamin Franklin (January 17, 1706-April 17, 1790) was an American statesman, writer, printer, and inventor. Franklin experimented extensively with electricity. In 1752, his experiments with a kite in a thunderstorm (never do this, many people have died trying it! ) led to the development of the lightning rod. Franklin started the first circulating library in the colonies in 1731. He also invented bifocal glasses and the Franklin stove. The idea of daylight savings time was first proposed by Benjamin Franklin in 1784. GALILEI, GALILEO: Galileo Galilei (1564-1642) was an Italian mathematician, astronomer, and physicist. Galileo found that the speed at which bodies fall does not depend on their weight and did extensive experimentation with pendulums. In 1593 Galileo invented the thermometer. In 1609, Galileo was the first person to use a telescope to observe the skies (after hearing about Hans Lippershey's newly-invented telescope). Galileo discovered the rings of Saturn (1610), was the first person to see the four major moons of Jupiter (1610), observed the phases of Venus, studied sunspots, and discovered many other important phenomena.

Ecosystems and How They Work Assignment Example | Topics and Well Written Essays - 1250 words

Ecosystems and How They Work - Assignment Example Disturbances in forest influence the rate of recovery. Several studies show that the characteristics of this ecosystem influence the rate of recovery. Even though no one theory can explain all factors able to control succession, some variables appear to be more important compared to others (Wright, 2009). Introduction An ecosystem is a group of organisms living together, interacting with each other and with their surrounding (eoearth.org). It consists of two basic components namely, abiotic and biotic components. The relationship between biotic and abiotic components of an ecosystem is known as holocoenosis (Fisher al et, 2009.They are different types of ecosystem; tropical rainforest, grassland, coral reef, estuary, desert among others. Here, the forces will is on tropical rainforest. Ecosystem has four basic functions; regulatory functions, habitat functions, production functions and information functions. Tropical rainforest A tropical rainforest is an ecosystem type that occurs a pproximately within the latitudes 28 degrees north/south of the equator. Tropical rainforests ecosystem experiences a significant amount of rainfall and high average temperatures. These rainforests can be found in Australia, Asia Africa, Central America, South America, Mexico and on many of the Caribbean, Pacific, and Indian Ocean islands. The classification within the World Wildlife Fund’s biome describes tropical rainforests as a type of tropical wet forest or tropical moist broadleaf forest. They also referred to it as lowland equatorial evergreen rainforest. Generally, tropical rainforest biome consists; lowland equatorial evergreen rain forest, montane rain forest, flooded forest and moist deciduous and semi evergreen seasonal forest. An example of montane rainforest is the Sierra Nevada of California (WWF). Every ecosystem consists of biotic and abiotic factors; therefore, montane rainforest has both biotic and abiotic ecosystem. Generally, abiotic components include th e non-living, physical-chemical factors such as water, air, and soil among other basic elements and compounds of the environment. These abiotic factors are broadly classified  into three categories climatic factors, edaphic factors and inorganic substances. Climatic factors in Sierra Nevada are influenced by the Mediterranean climate of California. During the fall, spring and winter, haste in the area averages from 510 to 2,000 mm where it takes place mostly as snow over 1,800  m. Furthermore, summers are dry with low humidity; however, afternoon thunderstorms are usual, specifically during the North American Monsoon. Also, summer high temperatures average 6–32  Ã‚ °C. Moreover, the growing season takes 20 to 230 days, depending strongly on elevation (WWF). An alpine climate experienced in the highest elevations of the Sierra. Consequently, the steepness of the Sierra Escarpment and the height of the range, specifically at the southern end of the range bring forth a win d development referred as the "Sierra Rotor". In addition, this is a horizontal rotation of the atmosphere ,precisely east of the crest of the Sierras, set in movement as a result of strong westerly winds (Fisher et al, 2009). Edaphic factors in Sierra Nevada include; granite which is mostly found east of the crest and north of 37.2 °N. Apparently, most soils in the tropical rain forests are characterized by significant poor nutrients and leaching and; however there are fertile soils contained

Coffee market Assignment Example | Topics and Well Written Essays - 1000 words

Coffee market - Assignment Example For instance, in 1980s, many of the major producers of coffee had poor technological infrastructures. Therefore, cartels took this opportunity to deceive the farmers concerning the real prices of coffee in the markets. Therefore, they dictated the amount of coffee to reach the market, an aspect that affected the supply of the commodity in the market. As a result, they create an artificial demand, thereby causing an increase in the prices of the commodity. However, on the other side, they maintain a constant amount of money they purchase the coffee from the farmers. Consequently, they make huge sums of money in the expense of poor farmers. The demand in the market determines the amount of the product that producers are willing to supply. Higher prices motivate the producers to increase the amount of products to be produced. However, cartels take all the benefits emanating from higher prices of the products in the market. Therefore, many producers end up being frustrated, an aspect that affects their levels of production. This explains why rising prices of coffee since 2005 have not acted as incentives to farmers. In reaction, majority of the farmers have uprooted coffee bushes and planted fast growing crops such as fruits which are earning higher prices in the global market. Cartels are illegal in many countries because they affect the independence of the market. This is through preventing the forces of demand and supply to dictate the prices of the commodities in the market. For instance, instead of farmers benefiting from high demand in the market, these benefits end up in the pockets of few individual who does not contribute even a single cent towards the production of the commodities. These are people who distort the movement of the goods along the value chain but their presence does not benefit the producers or even the consumers. As a result, they affect the growth of the production sector in the country. In

Nursing Informatics Term Paper Example | Topics and Well Written Essays - 1500 words

Nursing Informatics - Term Paper Example Understanding and identifying such challenges is the first requirement in order to find solutions to the problems faced by the nursing informatics today. RECENT TRENDS IN NURSING INFORMATICS INTRODUCTION A very interesting fact about health informatics is its smooth and rapid integration in the health care systems of the world. Now, advanced health care facilities cannot even bear to think running their services without computerized equipment at their disposal (Caraway, 2008). They have valid reasons, for computers and informatics systems have made processing and handling patients much quicker and efficient. Nurses in many ways can be considered as the pioneers in adopting such technologies within their services. This is the sole reason why nursing informatics is an important feature of the nursing curriculum (Caraway, 2008). Informatics is defined as the science of â€Å"representation, processing and communication of information in natural and artificial systems† (Fourman, 2 003), where as in health care it would be defined as â€Å"a discipline focused on the acquisition, storage and use of information in a specific setting or domain† (Hersh, 2009). So how are nurses using these technologies in their daily healthcare provision? Firstly they are using informatics as an analyzing tool, and with that they are better able to choose, implement and evaluate the information gathered and create better care systems. Such systems are also now widely being used to provide information and education to the staff (Caraway, 2008). This trend has given a boost to the already implemented evidence based health care provision, by keeping nurses up to date about the most recent researches and clinical studies. It is therefore, easier for nurses to advance themselves as they move forward in their career (Caraway, 2008). WHAT IS HAPPENING NOW? The current trends are very much the continuation of the efforts of the past. With the understanding of the potential impact of informatics in medicine and health care delivery, there is emphasis to explore new areas and integrate this new technology deeper (Kampov-Polivoi, 2010, Jensen, Meyer and Sternberger, 2009). this reflects itself in the number of programs that have evolved related to informatics not only in nursing but in other medical areas as well. the technical advancement of these programs is reflected in the high number of such programs delivered online for studying (Kampov-Polivoi, 2010). Nursing informatics is based on three principles, which include data, information and knowledge. Utilizing these three principles has been able to provide one of the best methods applicable in evidence based nursing and medicine (Kaminski, 2010). This is why the evolution of the current nursing informatics programs has been made from bachelor levels to master levels. These developments in the academic areas indicate that informatics in all of its forms are becoming an essential subject to be learnt for futu re health care systems (Kampov-Polevoi, 2010). The integration of this system may be able to help reduce the work load that is presented to the current nurses. Currently, there is a gradual shortage of nursing staff across the globe due to the most demanding and time consuming work nurses do (Kaminski, 2010). The introduction of information technology in nursing may be able to reduce the burden of such long hours, and may even entice fresh graduates into taking up nursing as a profession (Kaminski, 2010). Currently there are three

Consumer Behavior Final Campaign Essay Example | Topics and Well Written Essays - 2000 words

Consumer Behavior Final Campaign - Essay Example Because of this particular target market, Samsungs product offering to these individuals is necessarily high tech, cutting-edge, sleek, attractive, and expensive. By means of contrast in comparison, the target market that exists within lesser developed regions of the world, namely South America, many parts of Africa, and regions of Asia, is significantly different. Utilitarianism and functionality is the main concern that this target market represents. Beyond this, durability and low cost are other metrics that are highly appreciated within the aforementioned – lower income regions of the globe. Because of this, Samsungs target market within these areas is specifically predicated upon a larger segment of society; one that represents youth as well as individuals of a more advanced age. Similarly, as the income gap is far wider within these particular regions, and for individuals make up a statistically larger percentage of the overall population, the target market is specifical ly directed towards those that are not able to afford the more high-end and technologically advanced product offerings that Samsung is otherwise known. As a result of this fact, the product, as well as the target market, it is differentiated as compared what has already been discussed.

CRASH by Paul Haggis Essay Example | Topics and Well Written Essays - 750 words

CRASH by Paul Haggis - Essay Example To begin with, Gary Becker’s Taste Model explicates that discrimination may occur when workers and employers dislike working together with people from dissimilar ethnic backgrounds or customers loathe buying goods and products from salespeople from different races (Riley). In simple terms, Becker suggests that people have a preference to associate with individuals from their own ethnic groups. This model clearly explicates what racial prejudice entails. Next, employer ignorance also plays a significant role in promoting labor market discrimination. In this case, employers fail to scrutinize the productive abilities of individuals; instead, they use discernible features such as race or gender as proxies. This judgment is based on the employer’s belief that some people are less productive compared to others because of their gender or race; thus, denying them employment or paying them salaries or wages that fairly reflect their experience, productivity and applicability to the job (Riley). Occupational crowding effect is also a factor that promotes labor market discrimination. In this scenario, minorities and females are crowded into lowly paying jobs. In explaining how labor market discrimination is experienced in the society, I would use the movie ‘Crash,’ co-written, directed and produced by Paul Haggis. The movie is about social and racial tensions in the crowded city of Los Angeles, California. The stories and experiences of several characters interweave to make the movie a success. One of the scenes depicting racial discrimination at its acclaimed heights occurs when Rick Cabot, the local District Attorney, with his wife, Jean, are carjacked while entering their Lincoln Navigator. The two black carjackers, Anthony and Peter, are infuriated by Jean’s reaction after seeing them. This compels them to snatch the couple’s car since they considered Jean’s reaction as demeaning and disrespectful. Anthony asserts that he does not understand why a

Discuss the rationale behind recent changes in the design and delivery Essay

Discuss the rationale behind recent changes in the design and delivery of labour market programmes in the UK. Consider a range of theory and international experience in your answer - Essay Example The major economic downfall of 2007 to 2009 led to scarcity of jobs for new people in the labor market. Ten years before the major economic crisis, that is, early 2000s many developed countries had steady achievement in terms of economic growth including large growth in job opportunities, but due to the economic crisis all these achievements have stalled. Millions of people have no place to work in the current tough economy. The crises have severely affected the public financial gains. The financial crisis has created many challenges to the European countries in the labor market and especially the issue of unemployment. Another challenge brought by the economic crisis include attempts to meet the European Union targets of economic growth, which may require the countries to retrench people to cope with the economic recession (Pattison, 2012, p. 466). The discussion paper involves the use of existing academic materials to determine the effects of the 2007/2009 financial crisis. It explains the actions that the governments in some countries such as USA, Australia and the UK have taken to reduce the effects of the financial crisis on the labor market. The strategies adopted and their rationales to assist the unemployed population are also discussed in the paper. Performance based contracting, which is a method same as payment by results, was used in the United States. The strategy led to development of new policies that decentralized funding and purchasing power to network of private companies. The policies emphasized on performance outcomes through financial incentives that motivated the staff of the agencies. The Department of Labor set the performance targets to achieve annually and the outcomes determined the funds saved from the investment. The outcomes also included delivery of employment services with contract periods of more than six months. It also emphasized on training the employees on work skills, which helped

Employee Relations & Reward Essay Example | Topics and Well Written Essays - 2500 words

Employee Relations & Reward - Essay Example Decline in trade union membership and activities is the most obvious change occurred in workforce. In addition, employers are trying to make their workforce increasingly qualified by employing university and college educated fresh candidates. A particular focus is also given to part-time and other flexible forms of labour. In the view of a scholar, â€Å"intellectual capital - not natural resources, machinery, or even financial capital - has become the one indispensable asset of corporations† (Crainer 2006, p. 269). In order to keep pace with the changing economic environment, marketers give prime focus to their workforce and hence they promote employee participation. This paper will evaluate how employee involvement/participation influences the workplace and management strategies to enhance employee participation. Under the concept of employee participation/involvement, each employee is considered as a unique human being involved in achieving the organisation’s short term as well as long term goals. In other words, each employee’s contribution is separately valued by his/her management. According to Secord, â€Å"employee involvement is commonly defined as a range of processes designed to engage the support, understanding, and optimum contribution of all employees in an organisation and their commitment of its objectives† (Secord 2003, p. 231). The term employee involvement is a broad term, and it embraces several processes and arrangements performed between employers and employees. The term employee participation is interchangeably used with the term employee involvement. However, there is a slight difference between these two terms. As Secord (p. 231) says, the term employee participation represents an employee’s involvement in management decision making whereas the practice of employee involvement barely affects organisational decision making. As Jackson et al.

World War II Essay Example for Free

World War II Essay In retrospect, there is no doubt that Japanese Americans were discrimated against during World War II. From almost the first moment they arrived in this country, many white people had negative feelings about them. With the negative feelings of wartime escalating, the Japanese internment seemed just the thing to do in order to be proactive in the war. At least that is what government officials told themselves and sold the American public on. The government was able to intern the Japanese because of a long history of prejudice, wartime hysteria, and economic motives. The Japanese were discriminated against in many ways. One way is that they were the only group interned during World War II. Japan did bomb Pearl Harbor, but these were Japanese Americans that were interned with absolutely no proof that they were ever plotting against the United States. The United States was also pitted against Germany and Italy and these citizens were never interned. This is because those people has assimilated and become part of the population at large. Interning Germans would have included interning people like icon Joe DiMaggio’s father. The Japanese were much easier to identify and single out as a group. They could not assimilate because government policies had singled them out and they were not allowed to marry or otherwise mix with the general population. Many United States citizens had always harbored negative feelings toward the Japanese. As early as 1900, the San Francisco mayor James Duval Phelan spoke out publicly against the Japanese. He said, â€Å"The Japanese are starting the same tide of immigration which we thought we had checked twenty years ago†¦Personally we have nothing against the Japanese, but as they will not assimilate with us and their social life is different from ours, let them keep a respectful distance† (Yancey 15). ). By 1905, being greatly influenced by all the sensationalism in the newspapers, Western legislators made statements like â€Å"Japanese laborers, by reason of race habits, mode of living, disposition and general characteristics, are undesirable†¦They contribute nothing to the growth of the state. They add nothing to its wealth, and they are a blight on the prosperity of it, and a great and impeding danger to its welfare† (Daniels 11). This is to say nothing of the fact that they were stripped of all their civil liberties when they were interned. They were herded like cattle into first assembly centers and then internment camps. They could pack only what they could carry; they were forced into tight quarters with little or no privacy. They were surrounded by armed guards and barbed wire fences. They had basically no rights for as long as four years. Most of the Japanese Americans did not struggle or resist in any way. They went along willingly with the government orders because they wanted to prove their loyalties to this country. They resisted this discrimination by doing exactly what was asked of them. Once they were in the internment camps, they went about coping with their lives the best way they knew how. Typically this included how to improve their situation. they formed. Mary Tsukamoto describes a typical day at the camps. â€Å"A typical day in an internment camp such as Jerome would begin with families getting up. Remember we did not have any water in our rooms. We just had one light bulb and a small stove. We had to get dressed and go to the middle of the block to use the toilet, wash up and take showers. Usually there were people waiting in lines. After you brushed your teeth and cleaned up, you had to go to a separate building for breakfast, lunch, and dinner. They had two sessions. If you were late or forgot your ticket, you could not eat. We stood in line for the food, which was served on metal trays, and we sat at long wooden tables with benches. There really wasnt much to do the rest of the time. My dad ran the recreation center for our block. Mother organized and coordinated YWCA (Young Womens Christian Association) and USO activities. The USO was organized to welcome Nisei soldiers who were visiting their families. At night we would stay in our room. We didnt have TV in those days. And we did not have a radio† (Tsukamoto). In Farewell to Manzanar, Houston points out other details, like the kitchens being badly ventilated so that food spoiled quickly so that many people constantly had the â€Å"Manzanar runs† (Houston 27). There were many other ways in which Manzanar totally upended their lives before the camps. Because they had to endure this unusual treatment, they were discriminated against. One of the ideas Tsukamoto highlights is that people had to wait in line for everything—to eat, to use the bathroom, etc. Life was basically one monotony after another although internees did all kinds of things to improve their environments from beginning educational courses to starting baseball leagues to planting gardens. They actually built baseball fields themselves and formed leagues to play baseball. They did everything they could to make their lives seem as normal as possible. They formed their own neighborhoods inside the walls of these camps that functioned much like neighborhoods on the outside with their own beauty shops, produce stores, newspaper, etc. It has been proven in retrospect that the Japanese were discriminated against. According to information from the web site densho. org, â€Å"In 1983, however, a U. S. congressional commission uncovered evidence from the 1940s proving that there had been no military necessity for the unequal, unjust treatment of Japanese Americans during WWII. The commission reported that the causes of the incarceration were rooted in â€Å" race prejudice, war hysteria and a failure of political leadership. [2] Works Cited Recommendations section, Personal Justice Denied: Report of the Commission on Wartime Relocation and Internment of Civilians. (1982. Seattle: University of Washington Press, 1997), page 459. Tsuakamoto, Mary. And Justice for All: an oral history of the Japanese detention camps. Houston, James. Farewell to Manzanar, Japanese American Legacy Project. http://www. densho. org

Evidence-Based Practice Paper Essay Example for Free

Evidence-Based Practice Paper Essay The evidence-based practice guideline that I chose is titled, â€Å"Myocardial Infarction,† written by the Finnish Medical Society Duodecim. The intended users for this guideline are health care providers and physicians. The target population is individuals with suspected or known myocardial infarction. The objective of this guideline is to â€Å"collect, summarize, and update the core clinical knowledge essential in general practice† and â€Å"describe the scientific evidence underlying the given recommendations.† (Finnish Medical Society Duodecim, 2008) Clarity and Researchability of the Study’s Purpose and Question According to the researchers, the purpose of the study is â€Å"to test how teaching format (factual versus storytelling) and restructuring the social norm of caring for others to caring for self affects how women learn to identify and respond to myocardial infarction (MI) symptoms. † (McDonald, Goncalves, Almario, Krajewski, Cervera, Kaeser, et al., 2006, p.216) I feel that the purpose of the study is significant to nursing because nurses need to educate patients about what symptoms to observe for and report to their primary care providers. Also, if this study could determine which teaching format would better assist patients in acknowledging significant symptoms of an MI needed to contact EMS, then nurses could possibly be better able to educate patients about those symptoms. I believe that the study title of â€Å"Assisting Women to Learn Myocardial Infarction Symptoms,† is more general than the three research questions listed in the study: (a) â€Å"Are women who are taught how to recognize and respond to symptoms of an MI using a storytelling format more likely to be able to identify symptoms and plan to get help than women who are taught the same information using a factual format?†, (b) â€Å"Does teaching women to cognitively restructure the ‘caring for others’ social norm to ‘caring for self’ make them more likely to identify symptoms of an MI and plan to call EMS than women who are not taught this form of cognitive restructuring?†, and (c) â€Å"Are women who have been taught MI symptoms and response using the storytelling format and who were taught cognitive restructuring of the ‘caring for others’ to ‘caring for self’ social norms more likely to identify symptoms of an MI and plan to call EMS than women who were provided factual information about MI symptoms and response, and who were not offered cognitive restructuring?† (McDonald, et al., 2006, p.217-218) The two independent variables identified in the study are â€Å"teaching format (factual vs. storytelling) and social norms (caring for others first vs. caring for self)† and the dependent variable is â€Å"the posttest knowledge of MI symptoms.† (McDonald, et al., 2006, p.220) The American Heart Association (cited in McDonald, et al., 2006, p.216) states that â€Å"heart disease remains the leading cause of death for women and kills over 248,000 women each year in the United States.† Mosca, Ferris, Fabunmi, Robinson (cited in McDonald, et al., 2006, p.216) states that â€Å"the majority of women remain unaware that heart disease is the leading cause of death for women, despite a significant increase in awareness since 2000.† While the assumptions of the researchers are not clearly stated, I would assume that the researchers believe that women need to be further educated about the symptoms of MI in order â€Å"to avoid disabling or life-ending consequences from MI.† (McDonald, et al., 2006, p.216) Adequacy and Relevance of the Literature Review I feel that the literature review is relevant to the problem because they discuss the differences in MI symptoms among genders and which symptoms were commonly reported by women. DeVon and Zerwic (cited in McDonald, et al., 2006, p.216-217) â€Å"reviewed studies on gender differences in MI symptoms and concluded that symptoms were similar across gender; however, in seven studies back pain, dyspnea, and nausea and vomiting occurred more frequently in women.† According to McSweeney, O’Sullivan, Cody, Crane (cited in McDonald, et al., 2006, p.217) â€Å"women who have experienced an MI often describe additional symptoms besides chest pain, such as weakness, shortness of breath, unusual fatigue, diaphoresis, nausea, feeling flushed or dizzy, or a heavy feeling in the arms.† The literature review also discusses the possible reasons for why women delay in contacting EMS when symptoms of MI do occur. Finnegan et al (cited in McDonald, et al., 2006, p.217) states that â€Å"women might delay responding to their own MI symptoms to meet their caregiver responsibilities.† The literature review is logically organized, because it clearly talks about the differences among identification of MI symptoms among genders, along with the possible reasons for the delay among women in reporting their symptoms in order to receive immediate attention. The discussion about women not wanting to take care of themselves in order to continue assuming the responsibility of caring for their families, supports the research question of â€Å"cognitively restructuring the ‘caring for others’ social norm to ‘caring for self’.† (McDonald, et al., 2006, p.217) I feel that the 23 references used were appropriate for this study. The dates of the references range from 1989 to 2005, with this study being published in the May/June 2006 issue of Public Health Nursing. Majority of the references (20/23) had to deal with heart disease, while the remaining three discussed (a) theory of planned behavior, (b) story telling as a tool, and (c) applied multivariate statistics. Both, primary and secondary sources were used as references. Agreement between Purpose, Design, and Methods The study design described is â€Å"a pretest posttest full factorial experimental design with educational format (storytelling vs. factual) by social norms (restructuring the social norm of â€Å"caring for others† vs. no restructuring).† (McDonald, et al., 2006, p.218) According to LoBiondo-Wood Haber (2010) â€Å"a true experimental design has three identifying properties: (a) randomization, (b) control, and (c) manipulation† (p.179). In the study, the researchers randomly assigned the participants to one of four groups, each group receiving a different type of informational MI symptom pamphlet. LoBiondo-Wood Haber also state that â€Å"experimental designs are the most powerful for testing cause-and-effect relationships due to the control, manipulation, and randomization components† (p.185), which I think makes the design appropriate for answering the research questions in this study. Data was collected by having participants respond in writing first to a demographic form, and then to a Heart Attack Survey, both before and after, reading an informational pamphlet about MI symptoms. â€Å"The Heart Attack Survey consisted of two questions. The first question was open ended, ‘list all of the signs and symptoms of a heart attack that you are aware of.’ The second question used a 0-10 scale, with the corresponding anchors definitely would not call and definitely would call, to measure the behavioral intention of calling 911 within 30 min if heart attack symptoms occur.† (McDonald, et al., 2006, p.219) I feel that their data collection procedure is logical and practical because paper-and-pencil instruments â€Å"are most useful for collecting data on variables that cannot be directly observed or measured by physiological instruments.† (LoBiondo-Wood Haber, 2010, p.274) The researchers did not clearly discuss their instruments in terms of content validity and reliability. LoBiondo-Wood Haber (2010) define validity as â€Å"the extent to which an instrument measures the attributes of a concept accurately† and reliability as â€Å"the ability of an instrument to measure the attributes of a concept or construct consistency† (p.286). I think that both of their instruments were valid since the demographic form only measured demographic info, and the Heart Attack Survey only measured the number of MI symptoms the participants knew along their intent to call 911. However, I do not think the Heart Attack Survey was very reliable, since the researchers did mention that many of the women did not answer the same MI symptoms on the posttest that they had mentioned on the pretest. If the instrument was reliable, I would believe that the posttest would have the same MI symptoms as listed on the pretest, along with any new symptoms the women learned from reading the informational pamphlets. Suitability of the Sampling Procedure and the Sample I feel that the researchers used a convenience sample consisting of 113 adult women. The women were recruited by graduate nursing student data collectors in shopping malls, restaurants, and other public areas. â€Å"Inclusion criteria included of (1) female, and (2) age 25 years or older, and (3) able to speak, read, and understand English or Spanish. Exclusion criteria included (1) previous MI, (2) physician or nurse, or (3) current or past EMS worker.† (McDonald, et al., 2006, p.218) Descriptive characteristics of the sample include: (a) a mean age of around 42 years, (b) majority of participants having a high school education, with about an additional 36% having higher education, (c) most women were white, with next largest racial group consisting of black Americans, (d) nearly more than half being of non-Hispanic ethnicity, (e) few women having personal history of heart disease, while around half reported family history of heart disease, and (f) half reporting having careg iver responsibilities. I think the sample size was adequate for the study. The researchers state that â€Å"a small effect size for the intervention effect was anticipated based on the REACT findings† and â€Å"the sample size needed for a four-group multivariate analysis of variance (MANOVA) with a power of 0.80, a significance level of .05, two dependent variables, and a small anticipated effect size was n=115.† (McDonald, et al., 2006, p.218) There were an additional seven participants, but were not included in the final sample because they provided incomplete data, by not completing both the pretest and the posttest. The researchers state that â€Å"there were no significant differences between women completing the study and women not completing the study for age, ethnicity, race, marital status, education, having health insurance, a personal history of heart disease, a family history of heart disease, or responsibility for caring for others.† (McDonald, et al., 2006, p.220) The researchers state that â€Å"the study was approved for human subjects’ protection by the university internal review board.† (McDonald, et al., 2006, p.219) The researchers also state in their study that â€Å"each participant was provided verbal informed consent and a copy of the study information sheet.† (McDonald, et al., 2006, p.219) Correctness of Analytic Procedures The statistical procedures named in the study are: (a) analysis of variance (ANOVA), (b) χ2 (chi-square), (c) Pearson’s r correlation, (d) t test, and (e) analysis of covariance (ANCOVA). According to LoBiondo-Wood Haber (2010) â€Å"analysis of covariance (ANCOVA) is a statistic that measures differences among group means and uses a statistical technique to equate the groups under study in relation to an important variable† (p.574). In the study, McDonald, et al., (2006) tested the three research questions through ANCOVA: The two independent variables—teaching format (factual vs. storytelling) and social norms (caring for others first vs. caring for self)—were entered as the grouping variable. The pretest knowledge of MI symptoms served as the covariate, and the posttest knowledge of MI symptoms was entered as the dependent variable. (p.220) Since the study wanted to know the type of MI symptoms that the women could identify, the level of measurement for this study would be nominal. According to LoBiondo-Wood Haber (2010) â€Å"when data are at the nominal level and the researcher wants to determine whether groups are different, the researcher uses the chi-square (χ2)† (p.326). The MI symptoms would be considered categorical variables because they could have â€Å"more than two true values†; also, since only one point was given to each symptom identified, â€Å"there was no order† to the variables. (LoBiondo-Wood Haber, 2010, p.312) The researchers listed several p values in their study: (a) â€Å"the factual information with the social norms restructured group had more White participants (26.6%) and less non-White participants (0.9%) than the other conditions, χ2(3) = 7.94, p .05†, (b) â€Å"women responding to the English instruments reported significantly more symptoms (M = 6.4; SD = 2.73) than women (n=29) responding to the Spanish instruments (M = 4.7; SD = 3.26), t (111) = 2.75, p .007†, and (c) â€Å"for the pretest the number of MI symptoms and the 911 response score were unrelated, r (113) = 0.16, p .09, and slightly related, r (113) = 0.20, p .04, on the posttest.† (McDonald, et al., 2006, p.220) According to LoBiondo-Wood Haber (2010) â€Å"the minimum level of significance acceptable for nursing research is 0.05† (p.322). Clarity of Findings The findings described under the results section state that â€Å"the women identified significantly more MI symptoms after reading the MI pamphlet.† (McDonald, et al., 2006, p.220) â€Å"Table 1contains frequencies for the entire sample of the most frequently identified MI symptoms on the pretest and posttest.† (McDonald, et al., 2006, p.220) Table 1 highlights the finding that a majority of the MI symptoms were identified more frequently on the posttest when compared to the pretest. â€Å"Table 2 contains group frequencies for identified MI symptoms, with pretest frequencies for each of the four groups preceding the posttest frequencies,† which highlights the finding that â€Å"no significant group differences emerged for storytelling and social norms.† (McDonald, et al., 2006, p.220) While the results did show that â€Å"women generally learned three more MI symptoms to add to their previous knowledge of the commonly identified MI symptoms, chest pain, shortness of breath, and arm pain,† the results also discuss that â€Å"the storytelling versus factual format for teaching women about MI symptoms did not affect how women learned MI symptoms.† (McDonald, et al., 2006, p.221) I feel that these results show that more research is needed in order to find a way to adequately teach women the symptoms of MI and which symptoms would require them to quickly contact 911. While I do not think the conclusions are generalized beyond the sample, I agree with the researchers when they state that it is important for everyone to know that â€Å"MI symptoms are ambiguous, and that even when people are unsure about their MI symptoms they should always call 911.† (McDonald, et al., 2006, p.222) The researchers state in their study that there were â€Å"several potential limitations† that could have impacted their results: (a) participants were recruited from the community and might not have carefully read the informational pamphlets, â€Å"potentially reducing the amount of information learned†, (b) the words ‘heart attack’ were not included in â€Å"the content of the factual group pamphlets,† which might have led the women in that group to not associate the â€Å"symptom information with MI symptoms,† (c) â€Å"the pretest and posttest were identical and separated only by the time taken to read the intervention pamphlet† which as a result â€Å"might not reflect symptoms that the women later remember and identify as potential MI symptoms,† (d) â€Å"many women did not include all of the MI symptoms that they wrote on the pretest, decreasing the score that they received for identifying MI symptoms,† (e) â€Å"the MI symptom score did not reflect if the same symptom was included on the pretest and posttest, or if commonly occurring but less frequently recognized MI symptoms were learned,† and (f) â€Å"the 911 scale proved to be an inadequate measure of response to MI symptoms.† (McDonald, et al., 2006, p.222) According to LoBiondo-Wood Haber (2010) â€Å"a research study using a true experimental design is commonly called a randomized control trial (RCT)† (p.179). LoBiondo-Wood Haber also state that â€Å"an individual RCT generates Level II evidence because of the minimal bias introduced by this design through use of randomization, control, and manipulation† (p.179). Since this study used a â€Å"pretest posttest full factorial experimental design† and â€Å"the participating women were randomly assigned, using a web-based random number generator, to one of the four experimental conditions,† I would classify this study as an RCT generating Level II evidence. (McDonald, et al., 2006, p.218) According to the evidence-based practice guideline that I chose, â€Å"instead of chest pain, acute dyspnoea may be the primary symptom† and â€Å"the diagnosis should be made without delay since early therapy improves the prognosis decisively.† (Finnish Medical Society Duodecim, 2008) I feel that the results of this study support the guideline because it is important for women to be able to recognize the symptoms of MI early on and â€Å"be aware of their risk for an MI so that they can secure immediate emergency medical care when symptoms of an MI occur.† (McDonald, et al., 2006, p.216) References Finnish Medical Society Duodecim. (2008). Myocardial infarction. Retrieved from the National Guideline Clearinghouse website. http://www.guideline.gov/summary/summary.aspx?ss=15doc_id=12794nbr=006596string=myocardial+AND+infarction LoBiondo-Wood, G., Haber, J. (2010). Nursing research: Methods and critical appraisal for evidence- based practice, 7th Ed. St. Louis: Mosby. McDonald, D. D., Goncalves, P. H., Almario, V. E., Krajewski, A. L., Cervera,

Leons Theory of Language Development

Leons Theory of Language Development The learning process of language in children is shaped by the social phenomena that the child is immersed in, where these social phenomena be non-verbal or verbal dyadic or polyadic interactions between the child and others. Lourdes De Leons (1998) paper The Emergent Participant: Interactive Patterns in the Socialization of Tzotzil (Mayan) Infants demonstrates how different social activities that a child is immersed in reflect their development of language through the Tzotzil (Mayan) infant community, located in the highlands of Chiapas, Mexico. Leon successfully evidently shows that children are immersed into different social polyadic interactions even before they have learned the language allowing them to develop their own roles that reflect their language skills. The Tzotzil (Mayan) infant communities demonstrate how the children gain knowledge of their language by participating in multiparty interactions (Leà ³n 1998, p.134) where these interactions are verbal or non-verbal. As the child develop knowledge about social identities of other participants, interactive goals of the activity, and how the structure of verbal and non-verbal communication is performed, the children are able occasionally form and assign their own roles in a social phenomenon called the addressee, embedded speaker, side participant, over hearer, and the eavesdropper. Leon proposes that children emerge as social participants (Leà ³n 1998, p.134) further highlighting that even before learning the Tzotzil language, the Mayan children are immersed in the multiparty interactions demonstrating that the roles assigned to the children in polyadic interactions reflect the childs development of language. A childs development in language does not depend on a minimum number of social phenomena that the child is able to participate in but it depends on the dyadic address between the child and the mother.   Dyadic interactions are the childs main source of learning experience for language as the child spends the majority of their time with their mothers eaves dropping conversations. Leons studies of two early Tzotzil (Mayan) infants, named Mal and Mersi, were monitored and were observed to be immersed in dyadic, close bodily interaction (Leà ³n 1998, p.151) with their parents from their birth. At a very young age the infants are mainly assigned with the role of the eaves dropper as the parent is the only speaker in the dyadic interaction. Rhetorical questions and eye level communication are observed to be used by the parent towards the child to achieve conjoint attention and compliance (Leà ³n 1998, p.151). The infants are able to participate at the age of four months old and are assigned to the role of an over hearer or an implied participant in a dyadic interaction where words are put into their mouths by the parent. Similarly, these rhetorical questions are used by the parent to allow the child to participate in a conversation as an embedded speaker (Leon 1998, p.146). In Leons findings, the Mayan families routinely immerse the infants in social activities where the parent tells the infant to address other family members which in turn allows the child to develop an understanding of how communication is performed. By the age of eight months, the infants are able to communicate verbally and non-verbally with the parent and the dyadic interaction of close bodily interaction is transformed into long distance verbal monitoring. The long distance verbal monitoring is evident when Mersi makes a guttural sound towards the caregiver to indicate that she needed to urinate demonstrating a trans formation from an eaves dropper to a virtual speaker (Leon 1998, p.139) in a dyadic interaction event. This interactive pattern of dyadic interactions relative to time with the parent and the infant is reflected through the results of the two Tzotzil (Mayan) infants language growth from being unable to speak to being able to communicate verbally and non-verbally with others. Leon demonstrates that infants in society require minimal conversational interaction (Leon 1998, p.143) in the stages before transitioning from a baby to a child and can develop their language skills through non-verbal communication that are dyadic or polyadic during social phenomena such as recognizing faces and following movement. In the daily lives in the Tzotzil community of extended families, there are many routine activities such as greetings which encourage the infants to participate in the greeting as a third party. During the studies of the two Tzotzil (Mayan) infants, the four month old Mersi was able to participate in a short greeting event between her parent and a passerby where she was sharing the parents viewpoint by rotating her head as she stared at the passing greeter thus participating in the routine activities which demonstrates how the infant is identified as a side participant in the event. Rhetorical questions and motherese (Leon 1998, p.144) is used towards the infant by the parent to achieve joint attention (Leon 1998, p.144). From Leons studies, the reply that the Mayan infants give back towards the parent is a childs babbling indicating that the infant has the role of an addressee in a conversation and has gained the slightest knowledge of how to communicate. This successfully demonstrates that children require minimal conversational interaction to develop language skills by participating in non-verbal interactions that are dyadic or polyadic. The studies of Lourdes De Leons (1998) paper The Emergent Participant: Interactive Patterns in the Socialization of Tzotzil (Mayan) Infants, Leon demonstrated how the learning process of language is reflected due to different social phenomena that infants are immersed in. These different social phenomena can be non-verbal or verbal dyadic or polyadic interactions enabling the child to take on different roles in an event despite having no knowledge of a specific language. However, dyadic interactions between mother and child which do not require speaking are the main sources of how an infant develop language and culture which is evident through the two monitored Mayan infants, Mal and Mersi.

Chinese Occupation Of Tibet :: essays research papers

Chinese Occupation of Tibet   Ã‚  Ã‚  Ã‚  Ã‚  I believe that Chinese occupation in Tibet is a tragedy that should be delt with before a total genocide of the Tibetan cultures occurs. This is a very serious topic that has been avoided since the late 1940's.   Ã‚  Ã‚  Ã‚  Ã‚  Chinese occupation in Tibet is one of the great tragedies in history. The Communist government is trying to completely erase the Tibetan culture. Since the Tibetan religion is Buddhism they have vowed to never hurt another living creature, and because of this they cannot fight back against the Chinese army. Tibetans can only practice their religion under extensive government watch and thousands of monasteries have been destroyed. Over 1.2 million Tibetans have been killed and thousands imprisoned for voicing their religious beliefs. Tibetan women are sometimes forced to have abortions and become sterilized. The Chinese have reeked havoc on Tibet's fragile environment through extensive deforestation and open dumping of nuclear waste. Tibet's most sacred lake, Yamdrok Tso, is currently being drained for a Chinese hydroelectric power plant.   Ã‚  Ã‚  Ã‚  Ã‚  This problem has not been dealt with for nearly 60 years. The United Nations has failed to punish China for any of its human rights abuses. Major corporations from around the world continue to do business with China. Last year, despite continuing pressure, the United States renewed China's Most Favored Nation trading status. Unfortunately, since China represents such a potentially gigantic market, politicians are reluctant to impose any trade sanctions.   Ã‚  Ã‚  Ã‚  Ã‚  The Chinese government claims to be helping the Tibetan culture, but in

Essay --

December 9, 2013 Breanna Whittemore English 101 Section 0006 Critical Reflection I went into English 101 knowing that there would be a lot of writing. I was never very fond of writing and I was never that good at it. I wasn’t very excited for this class. When I found out how the class was going to be graded I was shocked, I didn’t think I would be able to pass. I didn’t understand what any of the terms on the final portfolio assessment rubric (PAR) were. As we went through the semester however the idea of turning in a portfolio became less daunting. My writing improved and I knew that if I kept revising I would be able to pass. When I started the semester I went in with a very different way of writing essays than the way that we were learning in this class. I had learned to write short essays that answered prompts, the essay writing that I learned in English 101 was, putting two essays in conversation with each other. In my essay Identity and Discourse, I compare one author’s writing with another author’s writing and how they relate.â€Å"Your home Discourse also gives us a good foundation of what our identity is† (Whittemore, 3) In that line I was able to show that I found a connection between identity and discourse. That is what the purpose of the essay is, to put James Paul Gee’s theory of discourse in a conversation with Robert Brooke’s theory of identity. When it came to the purpose of my essay, I was never very good at expressing what it was. This course has really taught me how to express purpose. It also taught me how to find purpose in others writing. â€Å"What I am going to be talking about in this essay is the purpose of Jean Anyon’s essay, Social Class and the Hidden Curriculum of Work.† (Whittemore, 2) That is the purpose o... ...g of the kind of writing that you do for specific occasions is acceptable as well, and sometimes needed in order for you to get your message across. I came into English 101, a little afraid of what it was going to be like and if my writing abilities were strong enough for me to take it. Once I started the semester though things got a lot easier and I was able to really enjoy writing. The terms on the PAR do not look as discouraging. I am able to put works of literature into a conversation now and find how they connect. I also know what lines of inquiry are and I am able to find them in others essays and put them into mine. I can also find passages from texts to support my statement. Overall, I believe that English 101 has made me a better writer and I think that I have improved tremendously in my writing skills since the first day of class.

A Comparison of The death of a hired man and Out, Out- by Robert Frost

A Comparison of The death of a hired man and Out, Out- by Robert Frost Robert frost was born in Vermont in 1874 and died in 1963. Robert Frost was a farmer and lived in Vermont, USA. Both poems 'The death of a hired man' and 'Out, Out-' are set on a farm in Vermont which is probably because of where Robert Frost lived and worked. I will know begin to discuss the similarities. As I said previously both poems are set in a farm enviroment. The poem 'The death of a hired man' is probably set in winter so there would not be a lot of work to be done therefore Warren; the owner of the farm would not need to hire any workers because he would be able to do the work himself. The poem ?Out, Out is set in summer therefore there would be a lot of work to do and this is the reason why the boy, at his age, is working. My next similarity is that both poems flow through chronologically from beginning to end and this can be said to be the first level of understanding, the next level of understanding is that the poem portrays the last part of time that Silas and the young boy have alive; the poem starts off and they?re alive and as soon as the poems end so does their lives, thus giving the poem an abrupt ending, just like actual death. So time plays a major role in these poems. Another example of time is that both of the poems have a passage of time in them. In ?The death of a hired man? the passage is when, ?I?ll sit and see if that small sailing cloud Will hit or miss the moon.? After this there is a passage of time, which portrays Warren spending time with Silas. ?It hit the moon.? This is like Mary telling us that Silas has died. My next similarity is that in both poems the poet shows a wider pic... ...ing that each has of each other and it seems to me that both knows how the others mind works. In ?Out, Out-? there is no sense of relationship between any of the characters, I sense that the boy is very alone in his workplace and that he is probably out of the way from everybody else. Out of the two poems I liked the second poem better. The reason why I liked this poem better was because I felt that ?Out, Out-? was a more conventional poem and I liked the use of personification to make the saw seem to be alive. I could also relate more with the young boy, as I understand him to be around the same age as me and personally I would not be happy to be in his situation and to be working and I feel quite privileged to be at school when compared to his life. The thing I like about ?The death of a hired man? is the loving relationship between Mary and Warren.

Hdfc Bank Credit Cards

| Contents TOPIC : â€Å"STUDY OF HDFC BANK CREDIT CARDS TOWARDS CUSTOMER†1 1. Context /Background3 2. Summary and literature review4 3. Questions and hypotheses and justification6 4. Summary of method7 4. 1:Research instruments7 5. Ethics and Safety Requirements8 6. Limitations9 7. Implications10 8. Research Timetable11 9. References12 STUDY OF HDFC BANK CREDIT CARDS TOWARDS CUSTOMER 1. Context /Background Housing Development Finance Corporation Bank of India was incorporated in the year in August 1994 after the changes that were made by Reserve Bank of India, which is by allowing for the establishment of private sector banks in India.This is an assignment made on the sales of the bank credit cards because this is a vast subject that is to be studied in a country like India. India is a large country with diversities, so the customer interaction with be different in each and every place, that may be the language, environmental factors etc. According to my study I would like to suggest that the industries go through narrow phases like introduction, growth, maturity and declines. But these may vary from one place to another comparatively on interceptions and interpretations. In India there a various banks like public sector and private sector banks.And today the private sector banks are giving a tough fight for the public sector banks so called government banks. So considering all these factors I would like to discuss the topic credit cards of HDFC Bank Ltd because there is a tough competition and in this competitive situation how the customers can be satisfied with the bank. In today’s world of competition customer is the supreme for the bank so customer service and customer satisfaction are the main areas were the concentration is to be made. HDFC Bank ltd has got various types of credit cards for different consumers.It has made a very good market catching plan by introducing different types of cards to different types of customers like for workin g class, business class and special cards for women. The different types of cards that they have introduced are like Gold Credit Card, Women’s Gold Credit Card, Business Gold Credit Card, Titanium Credit Card, Business Platinum Card, Platinum Chip Credit Card all these are regular card and there are premium cards like World Master Credit Card, Visa Signature Credit Card and also there are Super Premium cards like Infinia and Regalia cards.All the above mentioned cards are of different credit limit. All these cards are given to the consumers according to their bank transactions ant measured value of customers according to their efficiency so all types of customer get the privilege of using credit card. In India use of credit card is a privilege. So the HDFC Bank ltd aiming this point of view of customers they have satisfied the needs of customers according to the customer wants. In my study ill will show about the HDFC Bank and their role towards customers. 2. Summary and lite rature reviewI will be showing in this study of HDFC Credit Card towards customers as they have many positive and few negative things towards the usage of credit card. There are three factors of customers that i have taken into consideration that is satisfaction of customer, security and payment default of customer. In this study I have a personal experience with the sales of HDFC Credit Cards so that I know what the customer prefer what are their needs, i have a basic practical research on this. And also in my study i have done a review of different people what is their opinion about credit card towards customers.There is a lot of study made by various people in the literature review and tried to prove various points like why people start using credit cards by Berthoud and Kempson in 1992, Lea, Webly and Levine in 1993, Lea, Webly and Walker in 1995, Livingstone and Lunt in1992, Tokunaga in 1993, Kaynak and Harcar in 2001. all these people have made an enormous ways of study in cre dit and customers. In one of the study referred in that Tokunaga in 1993 tried to prove himself by getting involved in profile individuals who are using credit cards and also the related problems of it faced by the customers.He made a detail study that whether the consumers are able to use or not efficient to use consumer credit card effectively and in his theory he made a research on consumer behaviour, psychology and substance abuse. He came to know from the study that abortive users appeared to have more external locus of control, lower self efficiency, considered money as a spring of power and prestige. Cox and Jappelli in 1993 initiated that the demand of credit card positively related to permanent earnings and net worth and negatively related to income and age.Duca and Rosenthal in 1993 in their search recognizes that the credit demand of young households is positively related to wealth, income and household size. Calem and Mester in 1995 in their study they investigated the c ircumstances of the people whether they have the efficiency of paying their credit card debts and they recognized that the card holders with a very high unpaid due or debts had a higher probability of payment default. One of the study made by Ankara Chamber of Commerce (ATO) in this study unimpeded that â€Å"what the consumers says for the credit cards? ,it was designed to find that the number credit card a holder having, the interest rates, amount of the card debts of the consumers, expenses that have been made by the credit card and the problems that have been caused by the use of credit cards. Slocum and Mathews in 1970 made a test that whether social class and income class can be considered as indicators of consumer behaviour by using the data that is obtained from nearly 2,032 commercial bank credit card holders in USA.In their study they observed that people of various segments gave their views as different credit card using patterns, and they found that the social class is not the most useful market segmentation variable for the credit card behaviour of consumers and came to a conclusion that the income level is better indicator of consumer card behaviour than social class. Again in 1969 Mathews and Slocum in their study found that the card holders who have low income and socio economic status used credit cards to spawn revolving credit more habitually than the affluent and elevated class card holders.Ankara Chamber of Commerce says that according to their survey results that 70. 6% of the card holders will be using more than one credit card, 50. 3% of the people have the difficulty in the payment of credit card bills, 24. 2%of the people paid their all debts every month and 25% of the people did not even bother of repaying the amount. According to the Novilities et al of 2003 there are inconsistent conclusions in the literature about the effect of psychological factors cause a creation of debt.Some of the studies come to a conclusion that people with outsized amount of personal debt are not demographically different from others. For instance, Livingston and Lunt in 1992 instituted that the debt is common among individuals with high income and less children. In 1993 Lea et al. studied that the serious debtors are varied from the non-debtors in terms of sociological, economical and psychological variables and gentle debtors are generally intermediate between the two.Ausubal in 1997 and Domowitz and Sartain in 1999 instituted that there is a positive relationship between credit cards and personal bankruptcy. Warren-Tyagi in 2003 in his study he says that credit cards provide temporary opportunities for the people to continue their life values when their income is not sufficient. It is like they want to go above their limits to get the needs that are not necessary. In one of the study made by Ahuja G and Singh in 2006, according to them the perceptions of nearly 160 customers of a place in usage of credit cards especially their gro wth of India.They say that 2/3rd of males and 1/3rd females use credit cards. People of age 40-50 years are the people who make more usage. Majority of the card holders are business man or serviceman. The whole study says that the bank should try to give equivalent attention to female consumers with some special offers and benefits. According to Saha p and Zhao Y in 2005 they analyzed that the relationship between service and customer satisfaction in credit cards are mainly of five service dimensions selected by them.Their survey says that efficiency, reliability, responsiveness, fulfilment, privacy, communication, personalization, technology update are the main factors for the customers. These have a strong impact on customer satisfaction. Here in above instances we are aware of different people given different interpretations, ideas, views regarding credit cards. Here in my study I have taken three major factors into consideration that is satisfaction of the customer, payment defa ult of the customer and the security of the credit card.Satisfaction of customers is how the customers are going to be satisfied with the product which is given by the bank. Paymentdefault is a major problem for the bank and also the customers the study is also made on this as key factor and security which each and every customer are find that as a very important factor because they require safety for their money and the credit card which may cause for the misappropriation of the account if lost or mishandled. All these factors are also studied with hypothesis below. 3. Questions and hypotheses and justificationQuestions 1. RQ1: Does the customer’s satisfaction affect credit cards? 2. RQ2: Is there any payment default? 3. RQ3: Do the customers have security for their credit card? SATISFACTION RQ 1 PAYMENT DEFAULT RQ 2 HDFC CREDIT CARDS RQ 3 SECURITY RQ1: HDFC Bank is a customer friendly bank and it try to have a good relationship with the customers by giving good service RQ2: Bank sees that there will be no more payment default and so that it will help the customer and the customer will have satisfaction with the service of the Bank.RQ3:Bank gives security to each and every customer of the bank it is like the credit customer credit card is the credit card of the bank so that it will be taken care of it so that there will be no misappropriation. 4. Summary of method In my study i can say that the customer’s attitude towards HDFC Bank credit card services was eloquent in nature. According to my secondary data study collected by me I would like to say that regarding the satisfaction, customer default and security collected the data feedback from the people to whom I have issued credit cards and use to have a discussion with them about the usage of the card.This was done in order to fully understand the existing banking scenario of the banking services. Firstly regarding satisfaction of customer is yes most of the customers preferably the working cla ss like the customers who work in companies and the companies will have tie up with the bank, in that the companies are graded and according to the grade of the company, the type of credit which the customer require will be given. So the customers of this kind are preferably more in the bank avoiding to my observance so these customers have good satisfaction.But there are instances where customers are not having a great satisfaction with the bank credit card. This is because of some there is some mishandling with the customers because they don’t use the credit card as per the guidelines, rules and regulations given by the bank. Even bank has got some drawbacks because the credit card is been sold out by the credit card sales representatives, so these so representatives don’t explain the customer systematically in a eager that they got a customer and the representatives will be in the only view of completing their target with the given data.I have made few discussions w ith customers to whom i have issued to get the feedback of the service given by the Bank and by myself. 4. 1:Research instruments Discussion: Direct discussion with the customer when he visited the bank for the payment of the credit card bill or by a telephone call after the credit card is issued. Geographical coverage: This study is taken on the customers of HDFC Bank customers. And the customers were from various places who had come for the sake of job.Place where I made my study is in India, Karnataka state, Mangalore. In my study i also found about the payment default of the customers due to various reasons that is; Late payment: This is a major mistake what the employees do, as soon as they get the bill they keep aside then forget to pay or just neglect it and due to this the bank will levy high charges because of the due of the bill. Then the customers start blaming the bank that the bank has unnecessarily levied high charges.Unwanted swiping: Customers once they get a credit card first they start is swiping everywhere for things which not required and the bank put sur charges for the swipes made which the customers some time won’t be aware of that then later the customer will blame the bank. So the bank has taken some precautions for this by giving some facilities like regular messages to the mobile phone, mailing the customer and also the customer can enquire through customer care centre. Security Customers in India are very careful when their using such kind of facility.They will be having lot of enquiries regarding the usage of credit card. They also prefer the card to be secured sop that if lost also any one should not be able to misuse it. So the banks give a pin or a security code to the customer and also insurance facility with the credit card. And if the card is lost and misused by any one the customer will get an alert on his cell or to his mail saying that the card is being swiped. So that he will come to know that if he is using or som eone else if using. 5. Ethics and Safety Requirements:While conducting my research i have taken into consideration that some kind of ethics and safety requirements are followed that are necessary. All the data which I have collected and presented is authentic one. All the research methods which have done is where other researchers have done in their study and I am going to use the method which the research’s have used in their early research study. Some of the ethics to be followed are: Understand would like to make the reader understand what is the research is made on. I have used the language in the way that is simple so that any reader can understand and find it easy.Disclosure: All the data which has been given in this research will have full authenticity. All the data and all the information given will be disclosed despite of being positive or negative in nature. Think about the data when the research is yet to begin would be unethical if the data used is not proper in n ature. To avoid this data will be re analysed before the study begins so that there will be a proper, supportive good data disclosed. Limits of internet: it would be unethical if the data that is applied in the research made by me would be abstracted directly from the internet and disclosed.All the literature and the data will be disclosed taken from internet and checking its authentication and researcher who has done before as the primary research. 6. Limitations 1. The study which i have made on is restricted to the customers of the place Mangalore and it was only about the bank which I was working. 2. There was a lack of co-operation from the customer’s side to give the required information to know or get back the feedback of the customer. 3. The study was restricted to only Mangalore. Hence caution need to be exercised in generalizing the results of the study. 4.The availability of time to carry out an overall exhaustive study was not enough to gather the complete scenari o. 5. In between the work load of the bank the study was conducted so factors may be missed out. 6. There is still study to made on this but due to the time shortage only few things are taken into consideration in my study 7. In some instances the customers are satisfied with the HDFC Bank and the services but in some cases customers are not satisfied with some factors. 8. Only around 50 % of the customers are satisfied with the interest rate on credit card purchase.Most of them believe that the researcher must be enthusiastic to provide some variety of compensation or benefits on the respond because interaction has sacrificed time and may even incur transportation cost to participate in the collection of data. Such responses should be restricted only to the non-financial such as the sharing of the data collection, results etc. 7. Implications The outcome of this research will let us know the customers if the bank better and the customer will come to know about some of the basic thi ngs of the bank credit cards.From this study I would prefer to say that the HDFC Bank should concentrate on the study of the customer card department of HDFC Bank and the credit card section should be in a position to direct the customers in all transactions and credit card queries. There should be a quick processing of the applications when an applicant is applied for credit card. There should be security for the credit cards that which has got a advanced technology so there no chance of misappropriation without the knowledge of the customer.The surcharge and other hidden charges that the bank will be charging on the customer should be informed properly to the customers. The message of the bill should be reached to the customers in time and the bank should keep a good friendly relationship with the customer and suggest the customer to pay the bill in time and also try to convince the customer if there is any pending of the bill to make the payment but convincing the customer in a v ery polite systematic way that the customer is satisfied with bank and do the payment which will be helpful for the customer as well as the bank.The sales representatives should give a clear picture or idea to their customers about the credit card services and all the queries. The research is based on the study made in a place called Mangalore of only one branch of the bank. Thought there are certain limitations feel that justice has been made to the subject and an attempt is made to present an overall picture about the banking experience in HDFC Bank. By conducting this study i would feel that the Bank may go for further improvements in the credit card section in their upcoming days so that it will be favourable to the customers and the bank.The success of the bank depends on the extent to which they are able to sustain the competitive advantages. The bank should also do such kind of studies so that it will come to know the customers wants and needs. 8. Research Timetable TIME FRAM E| MILESTONE| | | 20 JUNE 2012| Selection of assignment topic| 22 JUNE 2012| Enquire with the supervisor can the study be done or not| 25 JUNE 2012| Start with the topic| 26 JUNE 2012 to 27 JUNE| Context| 28 JUNE 2012| Summary of literature review| 9 JUNE 2012| Questions and hypotheses and justification| 30 JUNE 2012| Summary of the method, ethics and safety requirements, limitations| 1 JULY 2012| Implications| 9. References Mehta, Subhash, â€Å"India Consumer Behaviour, Studies and case for Marketing Divisions†, 1997 Tata McGraw Hill Publishing Co. , Ltd. , New Delhi. Kotari C. R, â€Å"Research Methodology† Wiley Eastern Ltd. , New Delhi Jean Pierre Jeannet, Hubbert D. Hannessey, â€Å"Global Marketing Strategies†, 2nd edition, Jaico Publishing House, New Delhi, 1999. Journals,publications,magazines and websitesSurvey of India Industry 2005, The Hindu. Goyal, A. 2004. Role of Supplementary Services in the Purchase of Credit Card Services in India. Asia Pacifi c Journal of Marketing and Logistics, 16(4): 36 Lee, J. , & Kwon, K. -N. 2002. Consumers' use of credit cards: Store credit card usage as an alternative payment and financing medium. The Journal of Consumer Affairs, 36(2): 239. Sulaiti, K. A. , Ahmed, Z. U. , ; Beldona, S. 2006. Arab Consumers' Behavior Towards Credit Card Usage: A Comparative Analysis of Consumers Across Middle Eastern Countries. Journal of T Adcock, W.O. , E. C. Hirschman and J. C. Goldstucker (1977). â€Å"Bank credit card users: an updated profile† Advances in Consumer Research, Vol. 4, pp. 236-241ransnational Management, 12(1): 65 Ausubel, L,M. (1997), â€Å"Credit card default, credit card profits and bankruptcy†, American Bankruptcy Law Journal, Vol. 71, pp. 249-270 Dunn, L. F. and Kim, T. H. (1999), An empirical investigation of credit card default, Working Paper, Ohio State University www. www. sebi. gov. in/dep/dcbdraft. pdf ezineartticles. com/online-credit-card-payment-service-HDFC-Anyone? &id=6907353 ttp://article. wn. com/view/2012/07/01/HDFC_Bank_aims_one_million_new_credit_cards_in_201213/ Credit Card Research Group (2001), Statistical Yearbook, Credit Card Research Group, London. Mackintosh, J (2001), The Financial Times, pp. 4. Horne, S, Worthington, S. (1999), â€Å"The affinity credit card relationship: can it really be mutually be Worthington, S (1999), â€Å"The plastic card and its role in customer relationship management†, Customer Relationship Management, Vol. 1 No. 3, pp. 199-20. neficial? â€Å", Journal of Marketing Management, Vol. 15 No. 7, pp. 603-1 ***